Posts
General Product Question posted November 29, 2015 by derick davisQuestion:hi my 25cc weed trimmer is not starting unless i take off the gas hose from the carbreraator an then it start an the plug keep flodding when the gas line is on ..what can be the problem ?- Warranty Question posted July 12, 2014 by David RoodDetails:
How can Poulan Pro Warranty Service (1.800.554.6723) think they can modify the warranty within the Rev. 7 4/15/12 BRW Instruction manual #115249526 post purchase?
- Warranty Question posted April 7, 2017 by Phelan UnderwoodQuestion:How long is my warranty on my trimmer?Confirmation Number: 140623-002578
- Parts Question posted May 22, 2011 by Mike FinkenQuestion:I bought a 335 string trimmer and was wondering if you make a bigger guard to cover the head? I wear shorts when I do my lawn care and get stung by the grass clippings on my legs. The trimmer works great and I wish I would of bought it a long time ago.
- Warranty Question posted June 18, 2012 by Tina RifeQuestion:I bought a Poulan Pro 335, Model 966062901 Seriel# 11137N301170 7/29/11. It was a dry summer so it wasn't actaully used until this year about 2 months ago. After only a few tanks of gas, it will start but will not run. I took it to Power Zone in Christiansburg VA for warranty repair under the 2 year warranty listed in the manual. Our warranty was declined due to gas related issue. How can a gas power weed eater not run on gas after only 3 tanks and not be a warranty issue. This is a manufactured defect and needs to be addressed. I have called the help line, gotten an escalation ticket #93042987 and still no satisfaction. I need a real person who can address this issue or provide data to persue a legal claim. This is the worst customer service I have ever experienced and I want some answers.Details:
Photos were sent to the warranty department.
- Question:I bought a PP330 about 3 months ago and it has been working great. However, 2 days ago, as I pulled the chord to start it, the chord got stuck. I can't pull it out any further, and it won't retract, so I cannot start it. Any help? Is this covered under warranty? Thanks
- General Product Question posted December 9, 2013 by Rick StephensonQuestion:I bought a PP428 weed trimmer and when I hang it in my garage, all the crankcase oil drains out of it. What gives?
- Service & Maintenance Question posted November 26, 2013 by Rick StephensonQuestion:I bought a PP4285 string trimmer in September this year and used it no trim out my lawn, then I hung it in my garage and the other day I noticed all the oil had leaked out of it so the crankcase was empty.
What is the problem here? - Warranty Question posted May 14, 2011 by Gary LesterQuestion:I bought a string trimmer 2 months ago and it has been in the shop twice for the same problem. It runs for a while then it will not start. The first time the repairman said it was a fuel problem. My question is, How do I go about getting a new trimmer covered under warranty?Details:
I bought a string trimmer 2 months ago and it has been in the shop twice for the same problem. It runs for a while then it will not start. The first time the repair man said it was a fuel problem.So, I mixed the fuel the way he suggested using the oil he recommended. Now it has been in the shop for a week and it still has not been repaired. This is my third Poulan string trimmer that I have had in the last 7 years. I have been satisfied with the first two, but I am not at all happy with this one.
- General Product Question posted April 23, 2011 by Dennis HoganQuestion:I bought my new Poulan String Trimmer a week ago. Registered the warranty online. 12 minutes into using the trimmer there was a major malfunction. I used your website to locate a Poulan authorized repair center. They called me back and said they had diagnosed the problem and tried to order parts from Poulan. Poulan told them they were thousands of parts and broken trimmers behind and could not send parts. Poulan told me to return the trimmer to the store I purchased it from and get my money back. Finally, my question. Why would you sell new products that repair parts don't exist for?
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