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  • KENNETH VALINE
    Not a question, more of a rant.escalated4100%
    General Product Question posted July 6, 2012 by KENNETH VALINE 
    Question:
    Not a question, more of a rant.
  • KENNETH VALINE
    Statement from a disappointed customer.Answeredescalated5100%
    General Product Question posted June 11, 2011 by KENNETH VALINE 
    Question:
    Statement from a disappointed customer.
  • Laura Walters
    Why don't you stand behind the crappy weedeater one...Answeredescalated3100%
    General Product Question posted May 24, 2011 by Laura Walters 
    Question:
    Why don't you stand behind the crappy weedeater one mower?
    I have had nothing but problems from day one.
    First the steering, then the chain coming off.
    Then there's a part under the front by the wheel that keeps bending, when it does that you will have one tire facing left and one facing straight.
    I have called, all i get told, "TAKE IT TO A SERVICE DEALER" well i did that last yr right after buying it. I got charged. On top of that i do NOT have a truck so i had to pay someone to take it in.
  • Daniel Hurst
    I bought one of your weedeater one mowres. WHAT A PIECE OF...Answeredescalated2100%
    General Product Question posted August 12, 2011 by Daniel Hurst 
    Question:
    I bought one of your weedeater one mowres. WHAT A PIECE OF CRAP IT IS. After owning it for two months the rear end went out. It took me a month to get it back. Now I am having trouible starting it. Why do people like you sale such crap, then you feed us even more crap about how much you care about the people who have purchased your stuff. The only thing you care about is how much mony you can get from us. Welcome to America and the American way. Promise your customers everything and give them nothing, all at a price. I have purchased my last weedeater prouduct.................
  • Ed Heath
    I bought a new "Weed Eater 1" 26" mower...Answeredescalated1100%
    General Product Question posted September 14, 2011 by Ed Heath 
    Question:
    I bought a new "Weed Eater 1" 26" mower earlier this Summer. Unfortunately, I got it at Wal Mart in Scottsburg, IN, which means that EVERYONE THERE KNOWS NOTHING about the machine.
    From the first day, the pre-assembled steering was very hard to turn. It felt as if something in the wheel assembly was too tight, and the wheel was 'bound up', or possibly lacking adequate lubrication somewhere.
    I let it go for a while, thinking that it might free up with some break-in time and use. It did not, in fact it has gotten worse until I now get blisters on my hand everytime I mow, and my wife cannot use it at all.
    I am sure this condition is not intended, but am not sure how to cure it. Can you tell me how to go about freeing up the steering wheel assembly so that my wife can at least use it on smooth level ground. That is now impossible.
    Use 'reply', (the email address above) or write to Ed Heath, xxxx x xxxxxx xx, xxxxxxxxx, xx #####, or, call (###) ###-####,

    Thank you,
    Ed Heath
    xx-xx@xxxxxxxxxx.com
  • David Flanagin
    I have weeder one we261 and it keeps throwing the belt.I put...
    General Product Question posted May 10, 2017 by David Flanagin 
    Question:
    I have weeder one we261 and it keeps throwing the belt.I put a new one on it stays on longer but still throws the belt is there any way to tension the belt.
  • David Flanagin
    I Have a weed eater one WE261/96022000702 I throw the belt...
    General Product Question posted November 1, 2016 by David Flanagin 
  • toby moreland
    I have a weedeater one, we261, model #9602400001 01, serial...1
    General Product Question posted September 18, 2014 by toby moreland 
    Question:
    I have a weedeater one, we261, model #9602400001 01, serial # 010811L001970, purchased in 2011. a recall on the friction wheel is in place for my model, but excludes my serial # for some reason. I have the same exact issue that is reflected in the service bulletin #B2010002015, but the service company statess the wheel is not under warrantee. They also stated that the wheel itself cannot be ordered, that the entire transmission assembly must be replaced at a cost of $320 plus tax and labor! This cost is more than the mower is worth! Please advise why this fault in manufacturing that hundreds of other people are also experiencing, is not covered by the bulletin, or at minimum, how I can obtain just the friction wheel...I can replace the $20 part myself. Please dont reply and say i must buy the entire transmission! thank you for your help in this matter.
  • LEE SHANKLE
    I HAVE HAD MY WEED EATER ONE FOR 2 MOWING SEASONS. THE...escalated
    General Product Question posted September 11, 2014 by LEE SHANKLE 
    Question:
    I HAVE HAD MY WEED EATER ONE FOR 2 MOWING SEASONS. THE FIRST YEAR IT WENT TO BE REPAIRED BECAUSE IT WOULD NOT GO FORWARD. KNOW IT WILL NOT GO IN TO 2ND OR 3RD AND IF I TRY IT WILL THROW THE DRIVE CHAIN OFF. I TOOK IT TO ONE OF THE BEST REPAIR SHOPS IN EAST TEXAS, AND WAS TOLD THAT THE TRAMISION WAS MADE OF PLASTIC, AND I WOULD SPEND MORE THAN WHAT I COULD BUY A NEW RIDING LAWN MOWER FOR. SO I GUESS THAT I HAVE LEARNED A GOOD LESSON. NOT TO BUY WEED EATER OR ANY OF ITS PRODUCTS. THANKS YOU FOR A GOOD LESSON. I WILL TELL EVERONE HOW GOOD YOUR PRODUCTS ARE.
  • Fred Endemann
    How can I ID electrical problem that prevents starting my...escalated
    General Product Question posted August 13, 2013 by Fred Endemann 
    Question:
    How can I ID electrical problem that prevents starting my WE261? Dealer says it started when they bypassed safety interlock system in their shop. Have tested all safety switches for continuity: brake, mower deck, seat. Dealer says there is a compression release switch that prevents starting, where is that? How to test it.

    Mower suddenly would not (re)start after mowing for an hour. Battery fine. Previously usually used the pull start, with parking brake engaged, with no troubles. No visible wiring connection problems in the harness.

    Should I just order a $70 replacement harness, how difficult would that be to install by myself. Any thoughts/ suggestions would be very welcome.

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