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  • ethelle riggs
    how do i register my weedeater?escalated
    Warranty Question posted April 30, 2012 by ethelle riggs 
    Question:
    how do i register my weedeater?
  • Melissa Raye
    The breaks on my WeedEater One went out for the 2nd time....escalated
    Warranty Question posted June 28, 2012 by Melissa Raye 
    Question:
    The breaks on my WeedEater One went out for the 2nd time. And everywhere I call using the site you provided claims they will not cover the WeedEater One...along with somethingnegative to say about the mower. Please let me know where I can get the brakes fixed again.

    This is also after I experienced the same steering wheel issue that that other are complaining about :(

    Also, after I turn it off it sometimes back fires (sounds like gun shots).
  • Russ Carey
    I have a weedeater one 26 in riding mower that I have had...escalated
    Warranty Question posted July 21, 2012 by Russ Carey 
    Question:
    I have a weedeater one 26 in riding mower that I have had for a year now. In the first week the brake cable broke which I replaced at a cost of $45.00. Last week I had to replace the mandril assembly at a cost of $53.00, and now the transaxle assembly needs replacing at a cost of $340.00 which I refuse to pay for. What can do since it is still under warranty?
  • Robert Parker
    I have had my weed eater one for a month or so. Today, it...escalated
    Warranty Question posted June 2, 2012 by Robert Parker 
    Question:
    I have had my weed eater one for a month or so. Today, it made a very loud noise when the blade was engaged. The bearing for the blade appears to be locked up and will not turn. How do I get this fixed. Note, the mower is only a few months old and is under warranty.
  • William Jones
    I just purchased a weedeater riding mower from Home Depot....escalated
    Warranty Question posted April 29, 2013 by William Jones 
    Question:
    I just purchased a weedeater riding mower from Home Depot. The plunger device necessary to raise and lower the blade mechanism will not work. If you ghegt on your hands and knees and push on thelittle silver detent, you can make it work until the next time. WHO wants to get on their hands and knees each time you need to adjust the height. Is there something I can do? Bill
  • Luther Roy
    I've had this weed eater brand blower for about a year...escalated
    Warranty Question posted October 1, 2013 by Luther Roy 
    Question:
    I've had this weed eater brand blower for about a year now, it came with a 2 year warranty. About 3 weeks ago it would not start it had new gas in it and I replaced the spark plug. Still would not start. Call and found a repair center took it there. After going back and forth with them for 3 weeks was told that weed eater was not going to stand behind the warranty. They told me it had scaring on the cylinder walls, I'm still trying to understand how that is my fault.
  • Joy Flynn
    I purchased a WeedEater One lawn mower in April 2011 with an...escalated
    Warranty Question posted June 20, 2014 by Joy Flynn 
    Question:
    I purchased a WeedEater One lawn mower in April 2011 with an extended 4-year warranty. I had never had a problem until this season when it suddenly locked up and would not move in forward or reverse. I went thru the process of filing a claim, and my mower was picked up....evidently the only company that services these machines is in Knoxville, AR, and I am in Fort Smith, AR, which is over 100 miles. They told me the repair time would be 2-3 weeks,which I think is ridiculous anyway, but I didn't have a choice. I waited 2 weeks and called Hoyt's Repair Service, the lady told me that a new gear box had been ordered and that I should have my mower back by the end of the week. Today is Friday, and I hadn't heard back so I called again. This time a tech tells me that the transmission has been ordered but has not arrived. This next Monday, June 23, will make 3 weeks I have been without my mower. I have already had to hire someone to mow it once and looks like I may have to do it again. I am a widow raising a grandchild and I have limited income and resources. The repair time is HIGHLY UNACCEPTABLE in my opinion....why did I bother paying extra for an extended warranty and then have to wait at least 3 weeks for a repair? I must tell you that I am very upset, to say the least. I was very happy with the mower, but now I am reading and hearing a lot of negative comments. I had always believed WeedEater to be a reliable brand, but this has proven me wrong. That being said, I will NEVER purchase another WeedEater product or one that is made by the same company. Fort Smith, AR is a city of more than 80,000.....WHY do you not have a repair service that is closer than 100 miles? Please help me to get my mower back quickly....I really cannot afford to pay to have it mowed again. I'm in a bind here....can you help? My email address is joyofsoap@yahoo.com, or if you wish to communicate by phone, my cell number is (479) 414-2418. Hoping to get this matter resolved quickly.
  • Jesse Juarez
    My Weedeater One has been in an authorized repair shop since...escalated
    Warranty Question posted October 12, 2012 by Jesse Juarez 
    Question:
    My Weedeater One has been in an authorized repair shop since 28 July 2012. They keep telling me it's because they had been waiting on parts. It's now Oct 12th and my warrenty has expired. The shop suggested I contact you about extending my warrenty by an equal amount of time since once I finally pick it up, and should it break again, they would not be able to fix it under warrenty guidelines. I feel it should not take months to get a lawnmower fixed due to a lack of available parts. This delay is not my fault and I feel I should not be penalized for this.

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