Posts
Warranty Question posted October 9, 2012 by William BiltonQuestion:(Just got off the phone with Customer Support Mgr Adrian Robinson. He refused to provide me with an authorization number in order to have my 125B Blower serviced. He also refused to let me speak to his manager when he could not answer several of my questions. He actaully stated at one point as he researched the problem that he was actually helping to prove my point!)
He stated that since it was most likely a fuel related problem it would not be covered. I asked him where in the warranty did it state that fuel related problems were not covered. HE STATED IT WASN'T.
He stated the warranty only covered defects in parts/workmanship. I argued that fuel lines, bulbs and filters all have part numbers (Genuine OEM Part - Manufacturer #545081841, #530047721, #530095646)so again why aren't they covered. HE DIDN'T HAVE A ANSWER.
Eventually we got to the hot button topic "Ethanol"! I asked where in the owner's manual did it direct me to treat my fuel for ethanol. HE STATED IT DIDN'T.
I understand the lead time associated with making changes to user's manuals so I asked if Husqvarna placed advisory/warning notices in the box alerting customers to the damaging effects of Ethanol. HE STATED NO SUCH NOTICES/WARNINGS WERE INCLUDED WITH THE 125B.
So I'm wondering "WHY AM I" being required to pay $45 to AMERICAN SERVICE CENTER, 315 WEST PULASKI HWY, ELKTON, MD 21921, (410) 398-0801 to troubleshoot one of your products that has an obvious defect? They stated in the past Husqvarna has issued "Authorization Numbers" to have equipment serviced. I DO NOT believe my request unreasonable and I am once again requesting an authorization number to have my 125B serviced under WARRANTY.
The Blower was purchased on 04-09-2012. Obviously the parts in questions are either defective or have been damaged to the point of failure due to Ethanol additives in gasoline which Husqvarna failed to properly annotate in the paperwork included with the product. Ethanol information on the website proves it's a KNOWN PROBLEM but again I was never instructed by Huaqvarna to refer to their website for product information.
I appreciate your understanding and help resolving this issue as quickly as possible.
Bill Bilton- Warranty Question posted January 18, 2016 by Kevin StempleQuestion:After reading reviews on multiple products this 125b seemed to be the best choice so my wife go this for a Christmas present. So when I opened the box one of the blower tubes was defective. So call 1 to Husqvarna to get a replacement. Call 2 was to get the right part. Call 3 was to find out why the thing will not run more than 15 seconds.
So Husqvarna tells me that due to EPA regulations the carburetor needs adjusting and you get a free one at a dealer (not lowes) within 30 days. Wonderful... I spent 30 days waiting for parts and i am going to have to pay to get a unit that has run thirty seconds fixed. There should be documentation on top of the box when you open it that says to take it to a dealer to get set up.
Back in the box and returning to Lowes.
One pet peeve I had trying to get it started is that the handle for starter cord has sharp edges. When you pull, pull straight up...otherwise you will cut your cut your hand. - Warranty Question posted November 1, 2017 by Charles R. MarzanoQuestion:Blower only a couple of months old. I use your rec Mixture. Problem starts OK . After initial warm up Unit Bogs down when attempting to increase blower power. Even when warm you need to use choke again or stall. My though needs a Carb adj or poss
defectivecarb? Please advise
Thanks - Warranty Question posted June 24, 2014 by Ken PimentalQuestion:Can I get a copy of the extended warranty that I got when I mailed the receipt for 3 cans of Husqvarna fuel I purchased with the 150BT back pack blower
MY confirmation on the email you sent is 140623-004767 - Warranty Question posted October 31, 2011 by gregg babbittQuestion:contacted your dept. about a warranty problem and jessica hung up on me. thought maybe my problem could be worked out.guess not. thought maybe since my blower was less than a year old and my fuel mixture was correct. we could pro-rate a new blower to keep a customer happy. guess not. just hung up the phone on me. my ticke number was 92875721.. never dealt with a company like this before, that wont help with a product that was less than a year old.how can a product meltdown, when i add a little more than the recemended amount of oil,mix it in a gallon can, only put a gallon of gas in that can. use the container of oil supplied with the product? i went through proper channels to try to get service, was told that i have a piece of junk.Details:
- Warranty Question posted February 21, 2017 by Don HodinaQuestion:Getting error (null on page) when trying to register 350BT blower for extended warranty.
How can I submit the warranty to get the extended coverage?
Thanks, Don - Warranty Question posted November 11, 2014 by Brad SemlakQuestion:Hello,
I have a question regarding the extended warranty. The Husqvarna 560BTS was purchased on 10/31/14 from Amazon.com along with the 3 quarts for the Husqvarna pre mixed fuel. This was one credit card transaction and one order. Amazon however split this into two orders since one shipped direct from Amazon , the other from CPO outlets. I want to make sure that the crdit is given for the extended warranty, but wanted to check with you all on that. I did my best to follow the rules, but I was not aware Amazon would split the orders. I am including a picture of the order to better show you the issue.
So, please let me know.
Thanks BradPhoto:
- Warranty Question posted November 29, 2011 by James GeraghtyQuestion:Hello,
I just bought a 350BT, got it from Amazon.com, when it showed up the clamp that holds the throttle lever in place was broken (looks like p/n 544 27 59-02). Do I need to return this to amazon or is there another way to get it fixed?
Thanks very much!!
JimPhoto:
- Warranty Question posted November 14, 2014 by Mike KopecQuestion:Hello. I just purchased at Lowe's a Husqvarna Blower 125B along with 4 Husqvarna pre mixed fuels. The sales person told me my warranty will be extended for 2 extra years if I buy the 4 Husqvarna pre mixed fuels. What do I need to do to get the extended warranty?
- Warranty Question posted June 6, 2013 by Stan GlombQuestion:Hello. Im trying to register a new 580bt and im receiving the following error. What is going on?
The product registration could not be done for this productDetails:Getting the following trying to register a new 580bt blower
The product registration could not be done for this product