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Warranty Question last edited February 10, 2012 by Terry NickersonQuestion:I purchased a model 350 that has less than 4hrs run time on it. It is out of warranty. The muffler bolts (fine thread) loosened/stripped out of the aluminum head and the subsequent blow-by from the combustion chamber melted through the plastic oil reservoir rendering my new chainsaw totally useless. What can Husqvarna do to make this right? Once again, I realize the unit is out of warranty.
Thank you for your consideration.
Regards,
Terry Nickerson- Warranty Question last edited February 10, 2012 by Glen MillerQuestion:I have recently bought a 455 Rancher Chain saw and I have read your other person problem with leaking all the chain oil out while the saw is sitting. I have not even used it and found big puddle of oil under it. I took the saw back to where I bought it and had to leave it over nite for the service man to fix the problem of leaking oil. He told me the tube was not installed proper from factory.I returned home with it after he said he fixed it and checked a few days latter and found it still had a puddle of oil under it.Is there some recalls on this problem? I don't like having to clean up big messes of oil and also don't think this is good product if it is going to leak all the oil out every time I use it.I don't want to have to buy a STIHL just to get satifaction of no leaking problem. Plaese email me with a solution to this ,thanks Glen
- Warranty Question last edited February 10, 2012 by Tim SullivanQuestion:Hello, I purchased a 440E chainsaw from a local dealer in Sept. 2008. I have used it occasionally for the past 3 years and had been totally satisfied. I always maintained the saw, cleaned and properly store after each use. Recently I had noticed the saw was idling high so I took it to my local shop figuring it needed a tune-up. Much to my surprise I was informed the saw wasn’t worth repairing. A three year old saw wasn’t worth repairing. The gears were stripped and needed to be replaced. Concerned, I asked if it was my fault with the way I operated the unit. The reply I received was “no, we can tell you took care of it, just happens sometimes” . My local dealer could offer little support and the consumer parts hot line was another dead end.
I’m sure you can imagine my frustration with your product. I had done my homework before my purchased and determined this saw was a good fit. Little did I know that the quality would not last 3 years. Had I been offered an extended warranty I would have purchased it but nothing was offered at the local dealer. Plus, I had heard nothing but good reviews from your products and never thought a major repair would be an issue in such a short time frame.
I realize I’m just a little a little guy cutting trees in his backyard but I would imagine in this consumer market every sale would be important as would positive reviews. I will be purchasing a new saw in the near future but unfortunately Husqvarna is now at the bottom of my list. Furthermore, I find it hard to recommend your products to anyone looking to purchase. I have always been a person that was willing to pay for quality but quite frankly I feel like I’ve been ripped off by Husqvarna!
Sincerely, - Warranty Question last edited February 10, 2012 by Timothy ***Question:Hello, I just bought a Husqvarna Model 435 16" chainsaw, which was refurbished by Husqvarna. Is my warranty the same as if I had purchased a brand new Husqvarna? I was told it was by the store that sold it to me (Northern Tool and Equipment).
Thank you for your assistance.
Tim - Warranty Question last edited February 10, 2012 by Marty CarabinQuestion:I have a Husky 55 Rancher. I brought it to a local dealer to have the pull start replaced. It was running great before then. Now it will not start. The dealer will take it back and fix it, but is going to charge me just to look at it - which I find unacceptable. It was running fine when I brought it in. Can you guys give me some troubleshooting advice to get this thing running again?
- Warranty Question last edited February 10, 2012 by Mark Van de BogertQuestion:I just had to have my 235e chainsaw serviced as the chain brake had locked up and would not function. I called Husqvarna and was told where to have the saw serviced, and not very politely either. I had to pay to have the saw fixed even though the saw is still under warranty. I have used the saw twice. It broke while I was using it to cut down a couple 6" dia trees and could not finish. I have to say I am less than impressed with the saw and the service/support I received. If I designed and manufactured products like this my customers would not stay my customers for long. How can I get reimbursed for the cost of the repair?
- Warranty Question last edited February 10, 2012 by Charles CarverQuestion:Leaking Chain Oil Cap...I purchased a 327P5X Pole Saw on 06/22/11. When assembling today and filling the chain tank with chain oil, the cap will not screw on squarely, allowing a slow leak of oil. The threads on the cap do not appear to be stripped or cross threaded. After turning in all the way, when looking at the cap from the side, you can clearly see that the cap does not fit evenly all the way around (small gap on one end). The leak will prove to be a pain during storage. Will another cap help or is this possibly a defective body?
Thank you,
Charles Carver - Warranty Question last edited February 10, 2012 by doug starasinicQuestion:I registered on-line. Do I need to send in warranty registration also?
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