I was looking through the posts on this forum and was shocked to see so many questions that were never answered, some were several years old.
I understand the need for manufacturers to provide a user forum, it cuts the support costs tremendously, but if you fail to monitor it, you are leaving your customers to fend for themselves. I know you encourage you customers to "get"support from your local dealer". For a variety of reasons, that is not always an option. I am a perfect example. I live in a small town, no local businesses sell Husqvarna riders. Omaha, NE is about 130 miles from me. Not one Husqvarna dealer in the entire city sells your riders, they all sell your mowers and chain saws. I could not get any dealer to even order one for me. We are also about 90 miles from Sioux City IA. I got the same response from them, so I don't have a local dealer to call.
I love your products, but the lack of support concerns me.