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  • Damian Hicks
    I recently bought the pp4218avx, and registered it on your...Answeredescalated3
    Parts Question posted May 24, 2011 by Damian Hicks 
    Question:
    I recently bought the pp4218avx, and registered it on your website. Will i receive a the carrying case that goes along with it?
  • kent meyers
    I need to buy a new gas cap for my Poulan Pro PP4620 AVHD...1
    Parts Question posted March 11, 2015 by kent meyers 
    Question:
    I need to buy a new gas cap for my Poulan Pro PP4620 AVHD chain saw. I believe my old cap's vent was ruined by Ethenol gasoline. I live in the Covington, La. area. Any assistance will be appreciated.
  • Pat Cornelius
    I purchased a chainsaw at Home Depot on January 3, 2013 and...escalated1
    Parts Question posted May 3, 2013 by Pat Cornelius 
    Question:
    I purchased a chainsaw at Home Depot on January 3, 2013 and registered it on January 4, 2013 to receive the free case that was advertised. I received a confirmation email with the confirmation number: 130104-000563. It's now May 3 and I still don't have my case. It seems that I'm not the only person on this site with this issue.

    I have called the number listed, was on hold for 'the next available operator' for over 10 minutes and then hung up on. This happened 3 consecutive times. Will a case be sent to me?
  • Jerry King
    I purchased a Poulan Pro PP4218AVX chain saw on 7 July 2012...escalated1
    Parts Question posted September 18, 2012 by Jerry King 
    Question:
    I purchased a Poulan Pro PP4218AVX chain saw on 7 July 2012 and was told that I would be receiving a carrying case within 4 to 8 weeks. I just spent 20 minutes on the phone, was transferred 6 times and every single person stated that they did not handle that particular offer. I was even transferred to one person twice. I now have 3 different phone numbers, but no answer. I spoke to Jay, Amanda, Shannon, Lauren and Melissa. Mind you, I like the saw. I would just like to receive the promised carrying case. Is it on its way?
  • Anthony Amos
    Poulan Pro PP3516 AVX - Tool-less Chain Tensioner System...Answeredescalated1
    Parts Question posted March 12, 2012 by Anthony Amos 
    Question:
    Poulan Pro PP3516 AVX - Tool-less Chain Tensioner System Problem
  • Christopher Sluszka
    My bar adjust pin broke on a pp5020av. How do you get the...Answeredescalated1
    Parts Question posted February 27, 2012 by Christopher Sluszka 
    Question:
    My bar adjust pin broke on a pp5020av. How do you get the screw out to install the new pin? It seems like you would just be able to unscrew the whole thing, but it just keeps turning in the housing.
  • Roger Smith
    I need the "shoulder strap clamp" for my PP258TP...Answeredescalated1
    Parts Question posted December 21, 2011 by Roger Smith 
    Question:
    I need the "shoulder strap clamp" for my PP258TP pole saw. How can I get one?

    Thanks
    Roger Smith
    bmsmith@lexcominc.net
  • Arnold Witt
    Poulan PP4620AVX with revolutionary no tool plastic tension...Answeredescalated1
    Parts Question posted November 3, 2011 by Arnold Witt 
    Question:
    Poulan PP4620AVX with revolutionary no tool plastic tension adjusment.
    Recently, well Apr. 2011, but first real use now, purchased a Poulan PP4620AVX. Plastic no tool chain adjuster is in plain English "crap". Poulan should send everyone the old clutch cover chain break, part #530054819! Seems everyone is having trouble with chain tension and I believe it's because of this new set up. You need the 2 bolts to hold the bar in place and a solid screw to keep the chain tight, not a plastic cheapy.

    Incidentally can someone tell me where to find the serial number? I called Poulan and the person on the phone didn't even know and couldn't help me with my request for a replacement part for this problem. I should not have to pay!
  • Roger Smith
    I did not receive the shoulder strap clamp for my pole saw...Answeredescalated1
    Parts Question posted December 21, 2011 by Roger Smith 
    Question:
    I did not receive the shoulder strap clamp for my pole saw PP258TP. Is there some way I can get one?
  • Larry Straile
    This question concerns the corporate logic behind the pole...Answeredescalated1
    Parts Question posted September 14, 2011 by Larry Straile 
    Question:
    This question concerns the corporate logic behind the pole assembly part number 576187001 $18.79

    For a Poulan Pro electric pole saw Model PLN1510

    Ridiculous,I say,for the part needed to BE NOT AVAILABLE

    I need the ring that tightens the pole extension lock jaws.

    Made of flimsy plastic,and broke after two uses.


    So this part will cost the company maybe $2 to injection mold,pack ,inventory and ship to me.

    But no, I will have to return the saw (which I found to be the best one because of its features and price)

    And buy the Competitor's unit with a slightly better engineered extension locking mechanism.


    Great.You guys at the top amaze me.Now you've lost another customer.


    Thanks a lot.

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