Chainsaws

Tool-less chain tensioner on PP4218AVX.

I recently purchased a chainsaw, Serial # 12068N00039-3 from Lowes. I've used it on 4 occasions to buck some trees that fell during a storm.

The saw performed well for the first few occasions (I'd say maybe 15 cuts through 4"-14" branches and trunks.

The last few times I've used the saw, however, I find myself spending more time re-tensioning the chain than I do cutting wood.

After doing some research, I've found that this seems to be a fairly common problem with this tool-less chain tensioning system.

On this site, I've found a number of posts (referenced below) wherein a representative indicated that Husq would be happy to replace the tool-less clutch-cover with a more traditional two-nut cover.

As suggested in one of these posts, I called the 800 number for customer service, expecting, as per the information on this site, that I would be able to receive a free two-nut clutch-cover to replace the cover that includes a tensioning system that I would consider inherently faulty and potentially unsafe (particularly given the lack of a substantial chain-catcher).

When I spoke to the CS rep, I was told that I would need to provide proof of purchase that verified that I had purchased the product within the past 30 days in order to receive a free replacement. Otherwise, I would have to pay $23.39 to get the part.

First, I am unable to find my original receipt.

Second, I'm fairly sure that I purchased the saw closer to 6-8 weeks ago, rather than within 30 days.

Third, I've used it far less than one could conceivably use it within 30 days, and I feel that if I had used the saw more frequently within the first month, that I would have surely discovered this problem sooner, but I am now being asked to pay $24 to replace a poorly engineered part simply because I didn't use the saw frequently enough within the first few weeks.

Unable to justify spending any more time or money on this saw, I went out yesterday and bought a Husqvarna 455 Rancher (don't worry, I'll keep track of the receipt), but it would be nice to have a functional back-up saw, and to feel like I didn't completely waste $200 (including spare chains, 40:1 oil, bar & chain oil, etc) on something I used 4 times.

So, I guess in the way of a question, I'll ask: Is it true that if a) I can't find my receipt and/or b) I purchased this saw more than 30 days ago, that I'll have to pay to get a different tensioning system?

Poulan PP4620AVX with revolutionary no tool plastic tension adjusment.
Recently, well Apr. 2011, but first real use now, purchased a Poulan PP4620AVX. Plastic no tool chain adjuster is in plain English "crap". Poulan should send everyone the old clutch cover chain break, part #530054819! Seems everyone is having trouble with chain tension and I believe it's because of this new set up. You need the 2 bolts to hold the bar in place and a solid screw to keep the chain tight, not a plastic cheapy.

Incidentally can someone tell me where to find the serial number? I called Poulan and the person on the phone didn't even know and couldn't help me with my request for a replacement part for this problem. I should not have to pay!

I purchased an Poulan electric pole branch and limb trimmer (pole chainsaw) part number PLN1520. This is a 10" chainsaw.

The cutting chain guard part number 966-051101 taken off the identification tag.

The chain guard is bent and the cutting chain will fly off the chain guard.

The chain guard is the bar that the cutting chain rides on.

I called the 1800 number and was told that part had been discontinued.

Is there a replacement part for that chain guard?

parts list for pp5020av.

My bar adjust pin broke on a pp5020av. How do you get the screw out to install the new pin? It seems like you would just be able to unscrew the whole thing, but it just keeps turning in the housing.