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  • Dan Walsh
    I have a problem with a Poulan Pro PP4218AV chainsaw. The...Answeredescalated6
    General Product Question posted November 28, 2011 by Dan Walsh 
    Question:
    I have a problem with a Poulan Pro PP4218AV chainsaw. The gas cap is almost impossible to screw in or out. I have called customer service, and the reason is the plastic cap expands because the gas has ethanol. Their solution: Put gas cap in the sun, so that it can dry out, or use a light bulb or other heat source to dry it out! What a lousy response. How about supplying a cap to consumers that doesn't expand? Just wait, some consumer will use a lighter or blow torch to dry a cap out, and then boom! It is probably time to contact the Bureau of Consumer Protection.
  • tony melluzzo
    I purchased the following product: Poulan...Answeredescalated13100%
    General Product Question posted September 26, 2011 by tony melluzzo 
    Question:
    I purchased the following product: Poulan Pro->Chainsaw->PP4218AVX
    Serial Number 966682401. When I registered the saw the promotional ad in the box stated I would receive a free case with the registration. It's been several weeks now and no case. Please help!
  • Richard Tunell
    I recently purchased a PoulanPro PP4218A chainsaw.What do I...escalated5
    General Product Question posted January 3, 2013 by Richard Tunell 
    Question:
    I recently purchased a PoulanPro PP4218A chainsaw.What do I have?
    Details:

    Apparently no one at Poulan knows either.  Checking for parts nothing was listed for a PP4218A. A multitude for PP4218AV, AVX, AVL, AVX HD, etc. I phoned customer service as I wanted to be sure I was going to be getting the correct parts for my saw. I was told, "There is no 4218A". I spent considerable time on the phone, but finally spoke to a guy at Huskavarna.

    He also told me there was no PP4218A. The decal on the side of the saw says 4218A. The instruction manual says it's for the 4218A. The manual is dated 4-15-2012, so he said that that model might not be in the system yet. Really? The saw has the anti-vibration handle so I suppose it's also (could be?) a PP4218AV?

    So can anyone clue me in as to what I need to do, or what this saw model crosses to as I'd sure like to order some consumable parts like a clutch, air & fuel filters, etc.

    BTW, when I first gassed it up to use, after pressing the primer bulb it tried to start on the 2nd pull, and DID start on the 3rd pull. I only used it a bit more then 2 hours that day and it performed perfectly. The blow moulded case is pretty nice.

    Rick

  • charles dudley
    I have a pp4620 avx with tooless chain tensioning.Can it be...Answeredescalated1
    General Product Question posted February 17, 2011 by charles dudley 
    Question:
    I have a pp4620 avx with tooless chain tensioning.Can it be converted to the tensioner that you have to use a wrench with?
  • mark
    I just got a poulan pro pp4620 avx, used it about 3 to 4...Answeredescalated1
    General Product Question posted July 29, 2011 by mark 
    Question:
    I just got a poulan pro pp4620 avx, used it about 3 to 4 hours. I can not keep the chain tight, have to stop about 10 minutes and tighten it up. I know the chain will strech a little being new, but after 3-4 hours of use one should not have to stop every 10 minutes and tighten it up. Is my new saw defective?
  • Larry Gregory
    I bought a Poulon Pro 4218AVX chainsaw a couple weeks ago...Answeredescalated1
    General Product Question posted November 16, 2011 by Larry Gregory 
    Question:
    I bought a Poulon Pro 4218AVX chainsaw a couple weeks ago and it has taken to bogging down when I apply throttle or if I tilt the chainsaw. It stalls frequently and I have to pump-action the gas to try to keep it going sometimes.

    I've been keeping it well lubricated with bar oil and have the 40:1 gas:oil mixture right.

    What could be causing the chainsaw to act in this way?
  • Derek Dufrane
    I got my 18'' poulan pro from home depot and it said...Answeredescalated6
    General Product Question posted February 2, 2012 by Derek Dufrane 
    Question:
    I got my 18'' poulan pro from home depot and it said I would get a free case. I called and called with no help. Filled out the info online a few days after purchase. That is really poor service when you can't talk to no one about the issue. I need help just want my case. Please help!!!!!!
  • charles dudley
    Is the poulan 2900 chainsaw the same saw as the poulan pro...Answeredescalated1
    General Product Question posted February 23, 2011 by charles dudley 
    Question:
    Is the poulan 2900 chainsaw the same saw as the poulan pro 4620?
  • Richard Prezel
    I have a Poulan Pro Chainsaw and a 3416 chainsaw both lose...Answeredescalated1
    General Product Question posted July 27, 2011 by Richard Prezel 
    Question:
    I have a Poulan Pro Chainsaw and a 3416 chainsaw both lose their prime at higher altitude
  • Richard Murphy
    I bought a PP4818 chain saw at Home Depot. I cannot find...escalated
    General Product Question posted April 30, 2013 by Richard Murphy 
    Question:
    I bought a PP4818 chain saw at Home Depot. I cannot find this saw on your website or find a replacement bar for it. Can you help?
    Details:

    Model # 967198201-PP4818 are the model numbers shown.

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