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  • Ernest DiMuzio
    I have purchased a PoulanPro Chainsaw that came with a mail...escalated
    Service & Maintenance Question posted August 8, 2013 by Ernest DiMuzio 
    Question:
    I have purchased a PoulanPro Chainsaw that came with a mail in free carrying case and extra chain on registration. I have received a confirmation but have not received the carrycase will chain after four months. Customer service has not resolved issue or the number they gave me to call. what should I do, return the chainsaw store for refund ?
  • trevor alves
    with the sparkplug out fuel just pours out when i pull the...
    Service & Maintenance Question posted April 17, 2018 by trevor alves 
    Question:
    with the sparkplug out fuel just pours out when i pull the cord
  • GEorge Clark
    My poulan pro chainsaw was left outside over night and a...
    Service & Maintenance Question posted October 22, 2017 by GEorge Clark 
    Question:
    My poulan pro chainsaw was left outside over night and a rainstorm came through, will this damage the saw, have not tried to start it yet wanted to ask first.
  • Joan Hawkins
    How do I remove the cover from my Poulan Pro PPB40PS 40V...
    Service & Maintenance Question posted August 25, 2017 by Joan Hawkins 
    Question:
    How do I remove the cover from my Poulan Pro PPB40PS 40V Lithium Ion Battery operated 8" pole saw to get to the bar and chain?
    I have read and searched everywhere in the book that comes with the saw as well as on the internet with no results found.
    In order to adjust the chain tension and clean it, I need to be able to remove the cover. The only way I see to remove it is by removing all the screws. I am hoping there is an easier and quicker way to accomplish this task as it seems it needs to be done quite often for cleaning, per instruction manual.
    Can anyone please help me with this issue?
    Thanks in advance for your help!!!
  • Richard Roloson
    I have a PP4218AVX that was running. I was using the...
    Service & Maintenance Question posted July 10, 2017 by Richard Roloson 
    Question:
    I have a PP4218AVX that was running. I was using the chainsaw to cut a big branch that had fallen in my back yard, one of the fuel lines had rotted through and was leaking so I replaced it, I pulled out the carburetor because the line went into the fuel tank. When I replaced the fuel line and put the carburetor back in I cant get the chainsaw started. I am not sure if the fuel lines are hooked up incorrectly or the carburetor needs rebuilt or what. I have a spark. Any help is appreciated.
  • Ben Richardson
    I can not move the chain brake lever up or down and it will...
    Service & Maintenance Question posted April 25, 2017 by Ben Richardson 
    Question:
    I can not move the chain brake lever up or down and it will not start. It is a Poulan PL3314. I used it once and was ok but now have this problem
  • Harry Cade
    I’ve only used this saw a few times over the past year. I...
    Service & Maintenance Question posted September 23, 2016 by Harry Cade 
    Question:
    I’ve only used this saw a few times over the past year. It always started reliably and ran with plenty
    of power. Well it finally refused to start. Here is what I found:
    1. The saw did fire a couple of times, but would not start, after that, it no longer fired.
    2. It had a strong spark.
    3. The cylinder was flooded.
    After reading your Q&As I did the following:
    1. Drained the cylinder then dried it out with compressed air.
    2. Cleaned the spark plug.
    3. Cleaned the decompression valve using carburetor cleaner. (This was the real cause of the problem.)
    To my surprise, the saw started on the first pull. I’ll be referencing this site in the future when I need technical advice.
  • Robin Jones
    I have a poulan pro PP4218AVX is there a conversion kit for...
    Service & Maintenance Question posted September 8, 2018 by Robin Jones 
    Question:
    I have a poulan pro PP4218AVX is there a conversion kit for the chain Tightener to a traditional two nut system.
  • Brad Cobb
    I have an older model Poulan Pro chainsawwhich I've been...
    Service & Maintenance Question posted July 28, 2018 by Brad Cobb 
    Question:
    I have an older model Poulan Pro chainsawwhich I've been doing some maintenance on. I would like to replace all the missing stickers that have worn or rubbed off, but I don't know what the model number is to know what stickers to purchase, since all the stickers having that information are long gone. Bit of a catch-22.

    Is it possible to look at the outside of a Poulan Pro chainsaw and determine what model it is? I'm hoping for some guidance for Ways and Means determining model and different places to search on the chainsaw for  obtaining serial number, or anything else that might be helpful in determining the model of my chainsaw.

    Once I know the model number I can find the manual for the chainsaw and hopefully be able to order any necessary parts, such as the missing stickers.

    Would a photo of my chainsaw help in identifying the model number?  If I could find a bunch of pictures of different models, I might be able to compare them with my saw and determine the model?

    Thanks in advance for all your help!  :-)

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