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  • Jonathan Chan
    I just bought a new RZ4623 from Lowes. They advertise a 3...escalated
    Warranty Question posted April 17, 2012 by Jonathan Chan 
    Question:
    I just bought a new RZ4623 from Lowes. They advertise a 3 year warranty on the mower and a 10 year warranty on the reinforced deck. I can't seem to find any information on the 10 year deck warranty in the manuals provided with the mower or on your website. Could someone from Husqvarna please confirm the deck warranty and point me in the right direction where I might find the specific details regarding the 10 year warranty on the deck. Thanks
  • Daryl Poffenberger
    I have A zr4619 which will be 2 yearsn old on april 21 I...Answeredescalated1
    Warranty Question posted April 1, 2012 by Daryl Poffenberger 
    Question:
    I have A zr4619 which will be 2 yearsn old on april 21 I purchased from a dealer during the first year it would throw the mower deck belt on some times when yoy turned the pto on and the spring for the tensioner would be un hooked when it threw the belt I took it back the the dealer to be corrected last fall got it back in december putm it in the garage until 2 weeks ago this season the belt keeps comming off when mowing in the hour and half I spent mowing yesterday I had to put the belt back on 10 times this is the second mowing this season the first mowing this season i put the belt back on 6 times. Any suggestions I have other Husqvaran products and thry have been great that is why I bought this mower.

    Thanks Daryl
  • Ronald Schmiege
    Drive belt jumping off of pulleys....Answeredescalated3
    Warranty Question posted March 27, 2012 by Ronald Schmiege 
    Question:
    Drive belt jumping off of pulleys.
    Model=RZ4623,ID=966764501
    Serial #: 041211C002523
    Purchased 5/26/11
    I am having trouble with the drive belt jumping off the pulleys, even at slow speeds while turning. I bought the RZ4623 from a local Lowes and they know nothing about the mower. They didn't even have it set up correctly when they delivered it. I had to connect the seat interlock safety switch and go back to them for bolts to connect the seat to the mower deck. I'm an automotive engineer so I can follow instructions pretty well if you can deal with me directly. It seems the spring applying force to the idler pulley is too weak to keep the belt from developing a wave large enough to jump the lip of the pulley when I try to turn. It only jumps every other week or so, but the mower only has 9 hours on it.
  • John Respass
    I just bought a 54 In. 24HP Gas Powered Riding Zero Turn...escalated
    Warranty Question posted April 4, 2012 by John Respass 
    Question:
    I just bought a 54 In. 24HP Gas Powered Riding Zero Turn Riding Lawn Mower via Sears Home Delivery. I used it for the first time today - it was delivered last week. It did a great job, but I had to stop to answer a phone call. When I returned to the mower, the starter would not activate. After a fair amount of troubleshooting and profanity, I discovered that a wiring harness running directly above the mower deck under the seat that had two badly abraded the areas, almost as though the blade drive belts were contacting the harness. At least one conductor inside the harness appears to be totally severed, and I suspect it is involved in verifying engagement of the parking brake or that the left drive arm is in neutral. Having enjoyed only one hour of use, I'm not terribly excited about spending a Saturday tearing this thing down and replacing the harness (nor do I feel it is my responsibility). How do I get this fixed? I do not have a vehicle capable of transporting this mower. And of course, the problem occurred at the lowest point on my property. Pushing it up a 20 ft hill is *remarkably* difficult.

    Otherwise, I love the thing.

    Thanks,
    John
  • Chris Luitweiler
    I am needing an answer on what the 10 year deck warranty on...Answered1
    Warranty Question posted February 16, 2012 by Chris Luitweiler 
    Question:
    I am needing an answer on what the 10 year deck warranty on the 54 ZTR covers. I have called and asked customer support and noone can give me an answer. Thanks
  • Carel Fisher
    I Recently Purchased a new Husqvarna Zero Turn Mower from...Answeredescalated1
    Warranty Question posted October 5, 2011 by Carel Fisher 
    Question:
    I Recently Purchased a new Husqvarna Zero Turn Mower from Sears Outlet Store and the Battery was faulty and would not start the engine. Would not accept a charge. The engine was jump started and the battery still would not accept a charge. What can I do??

    Carel Fisher
  • Doug Cottrell
    I purchased a RZ5424 zero turn mower on September 24th, of...Answeredescalated4
    Warranty Question posted November 19, 2011 by Doug Cottrell 
    Question:
    I purchased a RZ5424 zero turn mower on September 24th, of this year, and today i walked in my garage to use it and found a baseball size knot on one of the rear tires. This mower only has 7.3 hours on it and isn't even a full 2 months old. I have looked all thru the warranty papers and could not find anything that says the tires are not covered, so i am wondering what kind of coverage the tires fall under. Thank you for any help.
  • Luisa Rivera
    Vibrates and is Weak on the left side of the trottle. Sounds...Answeredescalated2
    Warranty Question posted September 12, 2011 by Luisa Rivera 
    Question:
    Vibrates and is Weak on the left side of the trottle. Sounds like a transmission failure
  • Norman Masters
    Hello. I have a new 5424 (bought from Sears). So...Answeredescalated1
    Warranty Question posted October 17, 2011 by Norman Masters 
    Question:
    Hello. I have a new 5424 (bought from Sears). So far, it's a great unit. I have a problem with the hour meter, however. It read 12.4 hours when I got the machine and after 3 plus hours of use it still reads 12.4 hours. Either it's defective or installed improperly. There are 3 terminals on it. The Husqvarnaa wiring diagram doesn't really indicate which two to use. It looks to be a sendec unit. Their instructions indicate how to install it inline, which is how it was installed. I believe it is defective. How do I get a replacement? Thanks.