Posts
Warranty Question posted September 10, 2011 by Marty CarabinQuestion:I have a Husky 55 Rancher. I brought it to a local dealer to have the pull start replaced. It was running great before then. Now it will not start. The dealer will take it back and fix it, but is going to charge me just to look at it - which I find unacceptable. It was running fine when I brought it in. Can you guys give me some troubleshooting advice to get this thing running again?- Warranty Question posted September 26, 2011 by jim quinnQuestion:I have a 350 chainsaw, serial #071903575. The muffler fell off repeatedly. When I took it to a recommended dealer, they told me there was a "fix" for the problem - replacing the muffler w/a new model. The shop says they can't get any confirmation from Husqvarna that they will pay for any of the repair, although it was obviously a design flaw. What can I do?
- Warranty Question posted September 28, 2011 by Craig ChingQuestion:I bought a 435 chainsaw on 6/24/11, and used it for about 2 months. Then for about 1 month I did not use it. When I tried to start it after that month of not using it it did not start. I took it to the dealer and he found the carburetor welch plug sealant came off. So they cleaned and sealed the carburetor, and charged me a $100.93 for labor. Why is this not covered by the warranty? They also said this may have been caused by the ethanol in the gas, but the manual has no warning not to use gas with ethanol. I can't afford to have this happen again to my chain saw.
- Warranty Question posted October 25, 2011 by Terry NickersonQuestion:I purchased a model 350 that has less than 4hrs run time on it. It is out of warranty. The muffler bolts (fine thread) loosened/stripped out of the aluminum head and the subsequent blow-by from the combustion chamber melted through the plastic oil reservoir rendering my new chainsaw totally useless. What can Husqvarna do to make this right? Once again, I realize the unit is out of warranty.
Thank you for your consideration.
Regards,
Terry Nickerson - Warranty Question posted November 12, 2011 by jim mclarenQuestion:I just had a new carb. put on my 359 chainsaw I HAVE BEEN TOLD AND REA THAT THE THESE CARBS. ON BOTH THE 359 & THE 357 NEED TO BE REPLACED WHEN THEY GO BAD. MY QUESTION IS DOES HUSQVARNA STAND BEHIND THEIR SAWS AS THIS HAS COST ME $140. I WOULDNT MIND IF IT WAS FULL OF DIRT AND CAUSED BY ABUSE BUT THIS IS MOST CERTAINLY NOT THE CASE
JIM - Warranty Question posted November 30, 2011 by ronald smithQuestion:the 350 chainsaw has a problem with mufflers falling off.You have redesigned the muffler.there is no service bulltin and you offer no replacment part free of charge.it would seem this is a design defect and should be warrentied.Both my neighbor,who i talk into buying this saw have had same problem.
- Warranty Question posted December 31, 2011 by Rick SchwandtQuestion:I purchase my 455 Rancher in June of this year and it was working great. I had about 5 hours on the saw in October and was cutting a stump off (diameter of about 8 inch tree) and the chain jumped off the bar and damaged the housing over the drive sprocket. I took it to the dealer and they said it was a non-warranty item because the chain is a wearable item. The chain was essentially new and I've owned other saws and never experienced this type of issue. I was extremely happy with the performance up to this issue but now I'm concerned about using the saw again as it cost my $116 to get it fixed and I've only used it five hours!!
I read the manual before using the saw and reviewed the manual again after the incident to see if I was doing anything not advised in the manual and I did not do anything incorrectly - at least not according to the manual.
I'm hoping you support your equipment and will provide some level of remediation/credit for this issue.
Thanks! - Warranty Question posted January 29, 2012 by Tim LongneckerQuestion:I have a Husqvarna 350 52cc chainsaw, #4HVXS.0525AA. The saw ran like a top for the first couple of years. then the muffler loosened. From what I have read since then, Husqvarna has had a continued problem with this model. I took the chainsaw to a Husqvarna repair shop, and the serviceman tightened the muffler. Within weeks, the muffler loosened again. In talking to the repairman, he confirmed that Husqvarna had dealt with the problem by offering a refit. So, I trusted that this would work, had the repairman to the work, and after paying over $100 for the repair, the muffler loosened within weeks. In calling him, he told me that other than tightening it again, he had no answers because Husqvarna had no other answers. Since that point, the muffler has loosened again to the point that the chainsaw housing melted into the oil reservoir, causing irreparable damage. I believe that Husqvarna is at fault here, for I have done all that was possible in following Husqvarna's guidelines. I realize that the chainsaw is no longer under warranty, but this situation would not have developed had the chainsaw been engineered properly. In reviewing other customer complaints, I see no other Husqvarna chainsaw with this recurring problem. I am not seeking a new saw, for I have gotten a couple of good years out of it, but I would love to buy another Husqvarna saw. I am requesting a coupon for a good percentage off a new saw. Thank you for your consideration.
Respectfully,
Tim
Filter by Type
Filter by Tag
- All
- 235
- 235 e-series
- 240 e-series
- 3120 XP®
- 316 e-series
- 334T
- 338 XP® T
- 339 XP®
- 346 XP®
- 346 XP® E-TECH® TrioBrake™
- 346 XP® G
- 350
- 353G E-TECH®
- 357 XP®
- 357 XP® G
- 359
- 372 XP® W
- 385 XP®
- 385 XP® G
- 385 XP® W
- 390 XP®
- 390 XP® G
- 390 XP® W
- 395 XP®
- 395 XP® G
- 395 XP® W
- 435
- 440 e-series
- 445
- 445 e-series
- 450
- 450 50th Anniversary Edition
- 450 e-series
- 455 e-series Rancher
- 455 Rancher
- 460 Rancher
- 570
- 576 XP®
- 576 XP® AutoTune
- 576 XP® G
- 576 XP® W
- 576 XP® W AutoTune
- T435