Blowers

I have a Poulan Pro Blower/Vac model BVM200FE. It was purchased from Lowe's on 4/2012. I have always used the correct gas to oil mixture and have used the supplied 2-stroke oil as the instructions directed. I never had an issue with the blower until recently. However, about a month ago it stalled out and will not start again. I recently replaced the spark plug for the make and model which I also purchased from Lowes as well. Once I replaced the spark plug, checking and setting the appropriate gap, I cleaned the fuel intake system including blowing out the fuel filter. According to the printed material packed with the blower, it would appear to be under warranty. I spoke with a representative that referred me to a local service repair shop called "The Lawnmower Shop" and he diagnosed that the blower lost compression in the cylinder and it's not covered under warranty. After I received the diagnosis, I immediately contacted the Poulan Service Center and the rep stated that this is an issue that Corporate covered in the past but due to the number of consumers having this exact same issue with different makes and models, they no longer cover this under warranty. This is really disappointing because the product was purchased with a 2 year warranty and is an obvious issue with the brand according to all the reviews that I failed to read before purchasing your product. I paid over $130.00 for this blower and cannot believe that you all refuse to repair it due to a known issue that's going on with different makes and models. Is there is anyone that cares enough about consumer and would do the right thing by following up with me regarding this matter? Also here's the Service Center Escalation # 93423279 from the call that I made today.

I purchased a new Poulan Pro blower from Lowes on June 5, 2010, which I registered right away. the blower quit running in May of 2011, so I took it to the local warranty repair center that charged me $30.00 to check it as I could not find the receipt. They proceeded to tell me the blower had a bad motor and would need replaced. I contacted the company and Lowes to find I had been sold a blower that was 4 years old but sold as new. This is crap. I had no warranty because of this and basically I am out the money for the blower and the diagnosis by the repair center. Is this a common practice? If it is, I will proceed to buy a Stihl blower to replace it since I want something I can rely on
Dennis Kinney
3856 Lockwood Ave
Toledo, Ohio
419-491-0147
kinneydr54@yahoo.com
p.s. The email I received when I registered the product said save this email. Why? It seem it is basically useless and only serves to oshow me how little customer service means to both companies

I bought a 24" Poulan Pro PR624ES snowblower only two months ago and after only a couple light uses it has major concerns:

1) It will not go in reverse as it should. The reverse option is just a slower forward speed.

2) Major kickback and engine shuts off.

3) Gas leaks and it actually started a small fire in my driveway today.

Needless to say I'm very disappointed with the lack of quality. After calling customer service I kept getting directed to other phone numbers to call for assistance. I called a local service shop who plans on taking a look at it. Very disappointed in the customer service of this product along with the product itself.