Question:
I wish I could have found an email instead of a blog. I purchased a walk behind mower HU725AWD on 23 Apr 2016 and because of drought and not using it every time I used riding lawn mower only used it 7 times. I noticed the motor was trying to get away from the housing so I took it to a warrantee center and told it was not covered because I hit something and bent the crank shaft. Really, I hit something not sure when, I do not do drugs so I ask how do I know this is not a design flaw, defective materials, a middle manager saying save 5 cents to get a 10K bonus, a miscalculation in engineering , or other issues before it got but into a box. I paid more money per cut than if someone else cut it. I really do not appreciate being accused of something I know did not happen and you do not have to prove the quality. I unfortunately purchased Husqvarna riding lawn mower also about the same time and when it is time to upgrade or replace I will never go orange again. I ask you do I have a reason not to be upset that I spent $399 and only used 7 times. About the only thing that could fix this situation is a $400 dollar gift card and a promise for three years of fixing when it breaks for any reason. I will not hold my breath so consider this our divorce papers. May you go the way of Saab. No response is needed just wanted to let you know you have lost a customer.