How can I see my warranty registration...I have a confirmation number,but cannot see when I registered my product....and I have issues with my product...I know it is under warranty,but do not have exact date I purchased.

How do I return a defective chainsaw for refund/replacement?

I am disappointed that you would sell a saw with a gas cap problem (swelling) and did not take any action to warn or assist your customers with the problem. I had to find out about the problem on the internet. Before I did that, I tried to take the saw into an authorized repair dealer and what a joke that was. One place wanted a $40.00 deposit and the other a $20.00 deposit to take the saw. They said if the repairs were not covered by the warranty, they would keep the deposit. They would not tell me if the problem with the cap was covered under the warranty, nor would they tell me what the problem was when they had to or should have known what the problem was. They were only interested in getting money. I can’t believe you would sell a saw with a known defect and then back it up with shady repair shops.

I have a model PP4620AVX 952802146, S/N 10179D100968-1. This was a sales award from my employer, therefor I have no purchase receipt, nor can i get one. Your warranty is for 2 years. The S/N tag on this saw has a Date of Meeting emmisions of 2010! **Therefore your S/N tag proves it's within the 2 year warranty period.** I took it to a authorized dealer and they won't honor the quarantee! It cost me $15.00 to find out the saw is unrepairable (The cost of repairs is greater than the replacement cost). I have this receipt from Paul B. Moyer in Doylestown, Pa dated 2/10 work or# 79881. I want either a replacement from your company or a voucher for the full retail price and my additional $15.00 towards a new saw. I can provide a digital picture of your S/N tag. I expect your company to do the right thing here.


Thank You
William J. Ford