Posts
Warranty Question posted April 4, 2012 by John RespassQuestion:I just bought a 54 In. 24HP Gas Powered Riding Zero Turn Riding Lawn Mower via Sears Home Delivery. I used it for the first time today - it was delivered last week. It did a great job, but I had to stop to answer a phone call. When I returned to the mower, the starter would not activate. After a fair amount of troubleshooting and profanity, I discovered that a wiring harness running directly above the mower deck under the seat that had two badly abraded the areas, almost as though the blade drive belts were contacting the harness. At least one conductor inside the harness appears to be totally severed, and I suspect it is involved in verifying engagement of the parking brake or that the left drive arm is in neutral. Having enjoyed only one hour of use, I'm not terribly excited about spending a Saturday tearing this thing down and replacing the harness (nor do I feel it is my responsibility). How do I get this fixed? I do not have a vehicle capable of transporting this mower. And of course, the problem occurred at the lowest point on my property. Pushing it up a 20 ft hill is *remarkably* difficult.
Otherwise, I love the thing.
Thanks,
John- Warranty Question posted September 24, 2012 by Ben DelaneyQuestion:I purchased a zero turn RZ4219 back in late May. I found online after the purchase that this model apparently has a design flaw with the belt, either coming off, breaking off or both. After my first usage of the mower I noticed the belt is frayed. What has Husqvarna done to solve this problem so that it will be fixed by an authorized repair center when I take it in? If it can not be fixed will Husqvarna offer any other options, as with a vehicle you are protected by the lemon lay for a known faulty equipment/design.
- Warranty Question posted August 28, 2012 by Mark WilliamsQuestion:As you all realize, it is almost Labor Day Weekend, people wan't their yards to look nice and so forth, But when you have a broken down 2011 PZT5224 and a servicing dealer says it could be at least a couple of weeks, and Husqvarna doesn't give a rats behind, ie: service bulletin about this problem see pic below. You have to take matters in your own hands, So an individual does not lose friends and or customers. You fix the piece of ---- so you can mow, you then contact the Better business bureau and file a complaint 87 hrs on this zero turn the selling dealer did not register it with the manufacturer like they said they would, [maybe if it was registered I would have known about this service issue] and Husqvarna customer service is so noncaring it makes me sick
- Warranty Question posted December 28, 2013 by Timothy WalleyQuestion:I purchased an RZ4824 Zero Turn Mower in August 2012. Since that date, I have had two ongoing issues with the mower, and have been unable to get any assistance.
1. When engaged, there is a terrible vibration in the mower deck drive.
2. The mower consistently leaves sprigs of grass behind. This occurs with new blades or freshly sharpened blades and at full throttle.
The dealer I purchased the mower from no longer sells Husqvarna products and has told me that I will have to deal directly with Husqvarna. I am tired of being jerked around regarding these issues. The problems have occurred since Day 1, and I want my mower repaired.
I look forward to your timely response.
Thanks,
Tim Walley
thwalley1@gmail.com
601-270-3016 - Warranty Question posted October 17, 2012 by Heather CarterQuestion:We purchased an RZ5426 from Lowe's on 5/10/2012 and it has less than 8 hours on the mower. While I was mowing yesterday it threw the belt off and I found that the pulley on the belt drive had a large whole worn in the middle of it. Can you tell me what may cause this and if it is covered under warranty.
- Warranty Question posted June 25, 2014 by steve ownbyQuestion:I am considering purchasing at Husqvarna RZ46i Zero mower
Questions:
1. Been any ssues with the Push Button Start?
2. Is the Push Button Start covered under the warranty?
3. What is the estimated cost to replace it if it goes out?
Thanks
S Ownby - Warranty Question posted July 2, 2014 by Tim ReinQuestion:while mowing my blades are disengaging. what is the problem and is this covered under warranty. I have a zero turn RZ4623 Will you e mail me back?
- Warranty Question posted September 29, 2016 by Paul BurleighQuestion:This spring I purchased an MZT61 and I've had some issues with the mower deck. So far I've had two spindles go bad and recently it started mowing bad, the center blade was cutting closer than the rest. I replaced that spindle (one of the two) but it didn't fix the problem. I decided to raise the mower deck and do some measuring and found that the center spindle mounting area of the mower deck was bent enough to make the blade cut closer. measuring from the blade to the mower deck from end to end it was about 3/8" difference. I'm starting to regret my purchase, I had no issues with my last Husqvarna 42" zero turn with a stamped deck. I went to a heavy duty mower and now I start having issues. That just doesn't make sense. I use this on my own property mowing about 4 acres of grass, the worst thing I've hit was sticks in the grass or dirt around a mole hole. Nothing that should be effecting the mower deck nor the spindles.
- Warranty Question posted April 20, 2015 by Craig WoodardQuestion:My RZ5426 had less than 1 hr on it and it refused to start yesterday. As a mechanical engineer I was able to deduce it is highly probable that the condition is due to a faulty solenoid, by:
1. Checking battery voltage (12.3) - OK
2. Jumping tractor battery to my car battery - would not start, just the solenoid clicking indicating trying to establish contact
3. Directly connect car 12V to starter motor terminal - motor operational
4. After about 25 tries of turning switch to start position it connected and engine started.
5. Checking voltage at starter motor when key turned to start position (varied from .4 - 1.1)
To make life easy on everyone I just thought let me get Husqvarna to send me the solenoid and I will replace it myself. If my diagnosis is wrong I will pay for the part. This is a win win or so I thought.
Calling customer support 800 487 5951 was a frustrating experience as the customer service rep wanted about $26 for the part, and mentioned my warranty did not cover this. I asked to speak to someone else and she gave me 800 365 5040. This is for construction equipment so they referred be back to the number I first called. Trying to call back I was caught in the voice mail glitch that continued to disconnect me.
Next I decided to call Lowes as perhaps they have a little more clout with Husqvarna than me. They confirmed why I like them, they offered to replace the mower as I had it for under 30 days. I felt guilty, a little $15 (what I can buy the solenoid online for) issue and they are going to turn this into a several hundred dollar problem?
I have an extremely bad feeling about Husqvarna now and hope if I keep my mower that I never have to deal with a warranty issue without the backing of someone like Lowes.
So my question is; can Husqvarna see the logic of my ways and figure out how to work with me in an efficient and effective manner to save us all time and effort? - Warranty Question posted January 16, 2013 by chris pageQuestion:why was i told by a dealer that all mowers had a warrenty even if you use a residential mower commercially you would still have 90 day warrenty/i was told for such a small area less than 1/4 acre and the fact that i own the building that a commercial machine was a waste of money yet it broke after the 1st 10 minutes of use because of design flaw and husq.says i used residential mach as commercial ,well i own the place and its ONLY ONLY ONLY 10 MINUTES OLD all the *** dealers in CT tell me its a design flaw and thats why no one sells the 42 in residential model and that they are not welders or fabricators so they can not work on it and buy another one WOW GREAT IDEA i just spent 3000 and it worked 10 minutes let me get 10 more so i can cut my lawn 1 time,well the arms hit the deck bar when you close them to drive and then deck pops out of grove falls to ground and drags and bends under machine AND AGAIN DEALER TOLD ME TO BUY THIS because i did not need a commerical machine
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