Husqvarna: Ask & Answerpublic

Chainsaws

 
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  • James C
    Does Husqvarna still offers a 5 year Domestic Warranty, in...
    Warranty Question posted March 26, 2017 by James C 
    Question:
    Does Husqvarna still offers a 5 year Domestic Warranty, in the United States, when you buy genuine Husqvarna oil with your new Husqvarna products?
  • Cornelius Darcy
    Folks: I used a new Husqvarna 240E 16-Inch 38.2cc X-Torq...escalated
    Warranty Question posted February 18, 2013 by Cornelius Darcy 
    Question:
    Folks: I used a new Husqvarna 240E 16-Inch 38.2cc X-Torq 2-Cycle Gas Powered Chain Saw for the first time yesterday. A friend and I gassed and oiled it - started it and on the first cut the chain bar fell to the ground. Obviously disconcerting to a new user. The two nuts were clearly not torqued correctly. I should have checked the nuts before using the device but did not. Nut checking may be a step you would want to add to the quick start guide. Once we repaired the device I was able to complete my chores. Note the device was purchased from Amazon last fall but not started or used until yesterday. Thanks for checking this out.
    more...
  • Doug Wildman
    Hello folks. I purchased a 455 Rancher last year and the...escalated
    Warranty Question posted March 22, 2013 by Doug Wildman 
    Question:
    Hello folks. I purchased a 455 Rancher last year and the dealer entered all my information on line submitting this info for my warranty and to receive future product infomation. I have not received anything, that I know of, to date.

    Can you look me up and make sure I am registered?

    I purchased from a store in Hayfork California in the Fall of 2012.

    Thank you for helping,
    Doug Wildman
    1145 Shotwell St.
    San Francisco CA 94110
    415-285-9506 hm
    415-694-3970 cell
  • Mehdi
    Hello Sir: I have a Husqvarna 562XP chainsaw bought a...escalated
    Warranty Question posted October 15, 2012 by Mehdi 
    Question:
    Hello Sir:

    I have a Husqvarna 562XP chainsaw bought a year ago, and if I am correct, professional saws are covered for only 6 months. The issue is I discovered after being away for three months, that the gasket of the chain oil tank was leeching with chain bar oil. I meticulously and properly stored the chainsaw clean and free of chain oil and fuel. Residual chain oil trapped by an over-sized gasket inside the reservoir is the reason for the leeching. How can I convince the company to replace a faulty chainsaw? I have never had this problem with Stihl chainsaws. I called the company for customer service and they were not very helpful. I may change my mind to buy Stihl brands if the issue is not resolved.
  • Jake Hanson
    Hello, I wanted to share a concern as less than a year...escalated
    Warranty Question posted June 20, 2013 by Jake Hanson 
    Question:
    Hello,

    I wanted to share a concern as less than a year ago I bought a Husqvarna Chainsaw (235) on sale for $249.99 at Canadian Tire. Impressed by the price and the fact that I had previously owned a Husqvarna 351 that had last me about 12 years, I definitely was going to purchase a Husqvarna again.

    The Husqvarna 235 chainsaw from Canadian Tire ran pretty good for about 45 minutes of cutting the first time I used it. I put the saw away when I was finished with my project and the next time I went to use the saw, the pulley was seized. I went to Canadian Tire and they exchanged me for a new saw. This one I couldn't get to even start and run properly so I took the saw back for a refund....which they wouldn't do. There was a number on my receipt to call in case of problems which I did, but it wasn't a service number but a parts distributor in Edmononton, Alberta....who couldn't recommend anybody in Whitehorse to service or help me in anyway. Canadian Tire would not help me any further but gave a third saw exchange.....

    The third saw I still have at home and can't remember now but don't think it ever really run and I pretty much gave up. Occasionally I try starting it but it never starts, this has been going on for maybe about 6 months now. It leaves me without a functional saw at the moment and having a hard time making another purchase wondering if maybe I can get this fixed....or maybe it will start. I spent $250 dollars on it. It's disappointing, although it is from Canadian Tire it looks and is advertised like a husqvarna, and my experience with previous husqvarna chainsaw and present 924 husqvarna snowblower is quality. I am disappointed and hoping you can help out somehow here, so this isn't a total loss for me. Thank you

    JH
  • Jeff LaSo
    Hello, I just purchased a Rancher 455 about 2 weeks ago and...5
    Warranty Question posted January 2, 2015 by Jeff LaSo 
    Question:
    Hello,
    I just purchased a Rancher 455 about 2 weeks ago and it hasn't run right since day one. I can get it started, but it will not idle without some throttle applied. then if it does die, it will not start for about 5 hours. I use all factory oil, bar and gas mixture. Really disappointed with this saw so far, will this be covered under warranty? Maybe I should have spent a little more and bought a Stihl?

    Recent Comments (3 of 5)

  • Timothy ***
    Hello, I just bought a Husqvarna Model 435 16"...Answeredescalated1
    Warranty Question posted September 15, 2011 by Timothy *** 
    Question:
    Hello, I just bought a Husqvarna Model 435 16" chainsaw, which was refurbished by Husqvarna. Is my warranty the same as if I had purchased a brand new Husqvarna? I was told it was by the store that sold it to me (Northern Tool and Equipment).

    Thank you for your assistance.
    Tim

    Recent Comments (1 of 1)

  • Tim Sullivan
    Hello, I purchased a 440E chainsaw from a local dealer in...Answeredescalated1
    Warranty Question posted October 14, 2011 by Tim Sullivan 
    Question:
    Hello, I purchased a 440E chainsaw from a local dealer in Sept. 2008. I have used it occasionally for the past 3 years and had been totally satisfied. I always maintained the saw, cleaned and properly store after each use. Recently I had noticed the saw was idling high so I took it to my local shop figuring it needed a tune-up. Much to my surprise I was informed the saw wasn’t worth repairing. A three year old saw wasn’t worth repairing. The gears were stripped and needed to be replaced. Concerned, I asked if it was my fault with the way I operated the unit. The reply I received was “no, we can tell you took care of it, just happens sometimes” . My local dealer could offer little support and the consumer parts hot line was another dead end.

    I’m sure you can imagine my frustration with your product. I had done my homework before my purchased and determined this saw was a good fit. Little did I know that the quality would not last 3 years. Had I been offered an extended warranty I would have purchased it but nothing was offered at the local dealer. Plus, I had heard nothing but good reviews from your products and never thought a major repair would be an issue in such a short time frame.

    I realize I’m just a little a little guy cutting trees in his backyard but I would imagine in this consumer market every sale would be important as would positive reviews. I will be purchasing a new saw in the near future but unfortunately Husqvarna is now at the bottom of my list. Furthermore, I find it hard to recommend your products to anyone looking to purchase. I have always been a person that was willing to pay for quality but quite frankly I feel like I’ve been ripped off by Husqvarna!

    Sincerely,

    Recent Comments (1 of 1)

  • Daniel Gregory
    Hello. I purchased a brand new 14in 240 from Lowe's...1
    Warranty Question posted March 10, 2016 by Daniel Gregory 
    Question:
    Hello. I purchased a brand new 14in 240 from Lowe's early October 2015. My question is concerning the request for an RMA # so I can have my saw replaced.
    more...

    Recent Comments (1 of 1)

  • Bryan Remaly
    Hi there, I'm a professional Arborist from PA who...4
    Warranty Question posted March 20, 2018 by Bryan Remaly 
    Question:
    Hi there, I'm a professional Arborist from PA who purchased a T540XP in July of last year and have had nothing but problems. It never really ran great, and as time went on it only got worse. Frustrated, I went back to the Stihl trim saw I had been using and put the 540 aside for a while. Finally getting around to it before the 6 month warranty ran out, I took it to a reputable local dealer a few days before Christmas, where it has been ever since (it's now almost APRIL!). Only 5 hours of runtime on the saw. They have thrown every part I can imagine at it, and have had no success. I just want a stinkin' replacement saw already! The dealer tells me that it is under warranty and they are working with Husqvarna to troubleshoot the saw. Is there anything I can do to get them to just give me a replacement, or am I at the mercy of the dealer here? $650 on a tophandle and this is the support I get? My Stihl dealer would have given me a replacement immediately if the saw couldn't be fixed a timely manner. Thanks for any and all help!!

    Recent Comments (3 of 4)

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