Snow Blowers

I have a snow blower 1830 hv and when i was using it i noticed that when i had both the drive handle down and the auger handle down at the same time i cant move the the chute position unless i let go and it stops. I had a older blower and if you pushed down on both handle it would lock the others so i could use it one handed and turn the chute. Does anyone no if this should be the same with this blower and is there an adjustment to correct it.
Thanks

I have had the 1830 EXLT for less than 2 winters and it is plagued by steering problems. I have spent hours on the phone with the friendly but useless support girls and had it in service at least 4 times. 2 different dealers, had 2 different update kits installed and it still is basically useless.
Recently,I wrote to the president/ceo of Husqvarna
Kai Warn President CEO
Husqvarna Group
SE-561 82
Stockholm Sweden

But have not received any reply yet. There can be little wear and tear on the machine as it is always in for repairs.
Give us back our money Husqy!!

i just purchased a husqvarna snow thrower model 12527hv,i cannot control the idle speed,the snow thrower is TOO FAST to control i am not very happy,my selling dealer is TRUE VALUE HARDWARE BY IDEAL IN WALTHAM MASS,and did not offer any help,the snow thrower is useless if i cannot control it,i have owned snow throwers for over 25 years,never seen anything like this,i need the unit repaired or taken back

I just purchased the 48" Husqvarna Snow Blade for my Husqvarna Tractor. It was shipped missing parts (Minor hex bolts, washers, hex nuts and clips) I contacted the customer support # on the web page and got sent over to Dixie Sales. They said the parts are over the Cap of what is covered under warranty and asked me to take it back and order another one? The escalation # is 92904766
I just want the parts that were supposed to come in the box so I can put my blade together and be done with it. Its a few dollars in parts and this whole thing can be done with. Why cant this just be done rather than wasting MY Time and the shipping costs the dealer would have to pay.

I purchased a 10527SB-LS snowblower new on December 6 2008, after the first time I used it the drive gears did not work. I brought the unit to Landers Hardware (where I purchased it from) in Bangor MI for service work on January 9 2009, on the 16th I picked it up. At the next snow fall I went to use it again (still under warranty) same thing happened! Gear drive was stripped out. After the 2nd time of repair I told the owner of Landers' that I dont think I want the unit back because it seemed like a lemon. He asked me to give it one more try and if it happened a 3rd time he'd make it right. It never snowed enough again that year and the next 2 to use the machine. So this year we finally got a good heavy snowfall and went to use it thinking all would be great only to have the gears strip again. Once again I brought back to Landers for repair, it turns out that the part numbers have been superseded to a drive gear kit,5324414417. After talking to Doug Landers and his store manager they felt by this happening that it was a design change because of the problems with the gear drive in the past. This tells me that this model is a LEMON! I told them I had had enough and I just wanted my money back and they could keep the unit. There was no way they could take that kind of hit (money wise) by giving me back my money. Tech shot it down saying they couldn't help with the price of the parts or give me a refund because the unit is 5 years old.....I ONLY USED IT 3 TIMES!!!!! I want to know....what can Husqvarna do for me now??? Please help me end this so everyone is happy. Thanks!!