Posts
Warranty Question posted March 21, 2011 by rick romeroQuestion:we purchased a weedeater one for our church less than a year ago and it no longer shifts into gear...is this covered in the warranty and where do we go for repairs? We are located in Houston, Tx.- Warranty Question posted June 11, 2011 by Wendi WeddellQuestion:I purchased a Weed Eater One about a year ago and used it four or five times at the most. After storing in a garage over the winter, the mower will not start. When I tried to start it I heard a clunk noise, and now the mower cannot be put into neutral. The lever in the back is loose. I can't push it onto a trailer to take it for repair, and I can't start it to drive it on to a trailer. Is there something a novice can do to try to fix this thing? I tried to return it to Walmart last summer but they would not take it back. Total piece of junk!
- Warranty Question posted July 11, 2011 by Doug MoszerQuestion:Can anyone tell me if the 2 year warranty covers the friction wheel in the transaxle assembly? I'm hoping they do as that part isn't available and the replacement is a 330.00 entire transaxle assembly. I'm assuming they are replacing the entire assembly because there are issues with the existing tranny? My weedeater is only 10 months old and is totally non functional at this point. Service shops are telling me labor alone will be around 150.00 to 200.00 plus part. That's over 500.00 repair bill for a 600.00 lawn mower!!!! Non of the authorized weedeater repair shops can tell me if it's warrantied. I don't understand that at all. They say they need to take it apart first. I'm not willing to let a dealer work on it not knowing what the outcome could be as far as out of pocket expense. Man I wish I would have never bought this pile of junk!! Nothing but troubles from day 1.
- Warranty Question posted July 23, 2011 by Rick GlennQuestion:Just today Im mowing my lawn for the 6th time since my purchase. The brake, I pushed down on and it stayed and I can't get it to release all the way, si when you put it in gear, it takes off and I can't get enough brake to stop.
- Warranty Question posted August 5, 2011 by Greg TellertQuestion:Weedeater One Friction DiscDetails:
I was wondering if this is covered under the warranty. I'm about to take the mower in for service. The mower will barely if at all move. Makes kind of like a grinding or slipping sound. Everything else I have checked looks and works fine. I have the orginal 960240001 model that I bought on May 1 2010. I read in one of the articles inside answer army that the transmission (friction disc) had beed updated much like the steering wheel adapter (which I've also recently replaced). Thanks.
UPDATE: I also did run across the Husqvarna Service Bulletin: B201002015, however it says units with serial numbers starting with 040510xxxx and mine starts with 040210. Not sure if that helps or not.
/pdf/order_static/doc/HBUS/HBUS2010/HBUS2010_B201002015.pdf
- Warranty Question posted September 12, 2011 by S GARFIELDQuestion:I purchased my Weedeater One from Home Depot Online March 30, 2010.
Three weeks ago my brake cable, part #428460, broke where it connects to the Arm Clutch (part #42916). I called the part replacement 800 number on 8-25-11 and ordered the cable.
On Sept. 1, 2011 Billiou's Inc. in Porterville, Ca sent me part #440855. It was obvious the part was not the proper brake cable or anything similar.
I have called them three times now in an effort to get this straightened out and get the part replaced with the right cable. They have informed me there is a "problem" with several orders regarding this replacement part.
My first question is whether this part is still under warranty. The second question, is there a problem supplying this brake cable.
My closest city is 60 mi. away in the 96001 area.
I have two pieces of property and depend on this equipment to maintain the grounds. Obviously I have not been able to use my Weedeater One for three weeks now.
Can you give me some advise or assist me in getting this matter resolved?
Sincerely.......Steve Garfield
530-736-3219 - Warranty Question posted October 10, 2011 by Melissa RayeQuestion:My break line broke and no one in the local area will take my Weed Eater One because they claim they never get paid under the warranty. No offense, but I need the breaks fixed and am angry that there is a disconnect between what I need and the the two companies. Can someone please help me just figure out where to take my sit down lawn mower?
- Warranty Question posted December 20, 2011 by Jeff TorkelsonQuestion:I bought a WE 1 from Home Depot. They replaced the transmission, then the frame cracked in two, then they replaced the entire unit, then they replaced the transmission. This new transmission never worked and I am told they are sending me a new unit. What is the email I can use to discuss this? I understand this has a 2 year warrentee but I would guess it has been in for service for 4-5 of the first 12 months. Altaequip in Ft. Lauderdale has been doing all of the work. Again, I am looking for an email address to someone I can email about these issues. My last mower is still going strong after 15 years. Please assist. Thank you. JT
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