Question:
Hi there, I'm a professional Arborist from PA who purchased a T540XP in July of last year and have had nothing but problems. It never really ran great, and as time went on it only got worse. Frustrated, I went back to the Stihl trim saw I had been using and put the 540 aside for a while. Finally getting around to it before the 6 month warranty ran out, I took it to a reputable local dealer a few days before Christmas, where it has been ever since (it's now almost APRIL!). Only 5 hours of runtime on the saw. They have thrown every part I can imagine at it, and have had no success. I just want a stinkin' replacement saw already! The dealer tells me that it is under warranty and they are working with Husqvarna to troubleshoot the saw. Is there anything I can do to get them to just give me a replacement, or am I at the mercy of the dealer here? $650 on a tophandle and this is the support I get? My Stihl dealer would have given me a replacement immediately if the saw couldn't be fixed a timely manner. Thanks for any and all help!!